Enter your search term here...
New support ticket
Check ticket status
Sell with LatitudePay
What is LatitudePay?
How does LatitudePay help grow my business?
How does the Pay Later in 3 instalments work?
How long is the credit approval process for my customers?
How do my customers use LatitudePay to pay in instalments?
View all 12
Cancellations and Refunds
How do I cancel or refund an order?
Do I have to pay any LatitudePay fees for a cancelled or refunded order?
How does LatitudePay protect my customer data?
Pay Later from LatitudePay
What is Pay Later from LatitudePay?
How does Pay Later work?
I'm a first time Pay Later user. Any requirements?
How much am I eligible to spend?
Which payment methods are accepted by Pay Later?
View all 11
Registering using MyInfo
What is MyInfo?
How to register using MyInfo?
Who can use MyInfo?
What type of information will LatitudePay be accessing from MyInfo?
Can I change my scheduled due dates on my instalments?
Can I change the card on file?
How do I close my LatitudePay account?
Returns and Cancellations
How do I cancel an order?
How do I return a purchase?
I returned my purchase, what happens next?
Disputes and Refunds
How will I receive my refunds?
How long will it take until I receive my refunds?
How do I report a problem with my purchase using LatitudePay?
When is my payment due?
Will I receive payment reminders?
I received an error trying to make a payment. What should I do?
Does LatitudePay protect my personal information?
Getting started with us
Delivery and Shipping
Orders and refunds
Gifts and coupons
Grow your Business